Pocket Code Works

1. Introduction

At Pocket Code Works, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued for our software development and related services.

Please read this policy carefully before engaging our services. By using our services, you agree to the terms of this Refund Policy.

2. Services Eligible for Refund

Our refund policy applies to the following services:

• Pre-packaged software products
• Software development consultation fees
• Subscription-based services (subject to the terms specified in Section 3)
• Training services that have not yet commenced

For custom software development projects, refund eligibility depends on the project phase and is governed by the specific terms outlined in your service agreement.

3. Conditions for Refund

3.1 Pre-packaged Software Products

Refunds for pre-packaged software products may be issued under the following conditions:

• The request is made within 14 days of purchase
• The software has not been downloaded or activated
• Proof of purchase is provided

3.2 Consultation Services

Refunds for consultation services may be issued under the following conditions:

• The request is made at least 48 hours before the scheduled consultation
• The consultation has not yet taken place

If a consultation is rescheduled rather than cancelled, no refund will be issued.

3.3 Subscription Services

For subscription-based services:

• You may cancel your subscription at any time
• For monthly subscriptions, no partial refunds are provided for the current billing period
• For annual subscriptions, a pro-rated refund may be issued for the unused portion of the service, less a cancellation fee of 10% of the remaining value

3.4 Custom Software Development

For custom software development projects:

• Deposits are generally non-refundable as they secure our resources for your project
• Milestone payments are refundable only if the corresponding deliverables have not been completed
• Once a milestone has been approved, the payment for that milestone becomes non-refundable
• If Pocket Code Works terminates a project due to unforeseen circumstances, a pro-rated refund will be issued for work not completed

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@pocketcodeworks.com or call +44 1664 476354
2. Provide your order number, date of purchase, and reason for requesting a refund
3. Specify your preferred refund method
4. Include any relevant documentation to support your request

4.2 Refund Request Form

Alternatively, you can use our Refund Request Form available on our website.

4.3 Documentation Requirements

The following documentation may be required for processing refunds:

• Proof of purchase (receipt, invoice, or order confirmation)
• Service agreement (for custom development projects)
• Any communication related to service issues (if the refund is due to service problems)

5. Refund Processing Time

Once your refund request has been approved:

• Credit card refunds typically process within 5-10 business days
• Bank transfers may take 7-14 business days
• Other payment methods may vary in processing time

Please note that while Pocket Code Works processes refunds promptly, the actual time for funds to appear in your account depends on your payment provider's policies and procedures.

6. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Services that have been fully delivered or completed
• Custom software that has been developed according to specifications and accepted by the client
• Software products where license keys have been issued and activated
• Consultation services that have already taken place
• Rush fees or expedited service charges
• Administrative fees

7. Exceptions to the Refund Policy

Pocket Code Works may make exceptions to this refund policy at its discretion in the following circumstances:

• Technical issues on our end that prevented proper delivery of services
• Incorrect billing or charging errors
• Service quality issues that could not be resolved through reasonable support efforts
• Extenuating personal circumstances that prevented the client from using the service (requires documentation)

Each exception is evaluated on a case-by-case basis, and our decision is final.

8. Cancellation vs. Refund

It's important to understand the difference between cancellations and refunds:

• Cancellation stops future billing for subscription services but does not necessarily result in a refund for services already paid for
• Refund is the return of payments already made for services or products

Cancelling a service does not automatically entitle you to a refund. Please refer to the conditions in Section 3 to determine refund eligibility.

9. Dispute Resolution

If you disagree with our decision regarding your refund request, you may appeal by:

1. Submitting a written appeal to management@pocketcodeworks.com within 14 days of the initial decision
2. Including any additional information or documentation that supports your appeal
3. Clearly stating the grounds for your appeal

Appeals will be reviewed by our management team, and a final decision will be communicated within 10 business days.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with a revised "Last Updated" date. We encourage you to review this Refund Policy periodically for any changes.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: info@pocketcodeworks.com
• Phone: +44 1664 476354
• Address: 61 High Street, Edinburgh EH1 1SR, United Kingdom, United Kingdom